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  • I'm convinced that anyone giving this airline more than one star is most likely associated with them and is concerned about their job. I've been flying with them for 7 years back to NC to see my aging mother. I fly 3X/year on the same flights. The service and attitude of the employees has been getting progressively worse. I am also a pilot (20) years and I understand the weather and air traffic control VERY well! This rant is not about operations, security or delays. It is about the customer service by pissed off employees. My wife said that if she was not with me on my last trip she would not have believed what happened. I forgot to purchase my own bottle of water before getting on the plane in Charlotte. The beverage service was 2 hours into the flight! This old, cranky b#$%^ came by and said, "what do you want?" I said I would like to have a soda and a water. She said you can only have one or the other. I was so thirsty I asked for the water. It was a very small glass that I drank very fast and then ask for a refill...please! She said, "I told you that you could only have one" and pushed the cart away. Even the people around me were in shock. The check in personal were equally as rude. If you are watching the internet news, there was an article a few weeks back that rated customer satisfaction and US Airways was at the bottom! I for one will never fly with them again.
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