We go here every year for Santa pics. 7 yrs and running. it has gotten busier over the years. you'll end up waiting a good two hours for your pass time but once you're up it goes pretty quickly. I see a lot of people coming on thinking it's just a line to take the actual pictures when, really it's just to get the pass. as long as you know the process it's not disappointing. the staff was very friendly especially, the ladies at the fudge shop. just keep in mind you will be waiting in long lines during the holiday season.