I have to echo many of the negative sentiments others have noted. Service isn't always good, music is horrible. The place is usually dead, which is why you sometimes have to wait for someone to check the entrance. Also, yes, don't do the chicken, or the pasta.
But, alas, I still like the place. Why? Great lunch menu. The lunch specials (11am to 4pm?) are fairly priced and I've had a number of good meals. I recommend the Roma burger ($9 I think) and today I had the St. Louis ribs ($13.50) which were good. Both served with a generous supply of fries. In the end, I leave full and satisfied.