We drove into Scottsdale to go to Hopdoddy for a beer and burger the other night. We live about 10 miles away and it's always been a good experience with burgers that are probably worth driving 20 miles to get. But not this time.
Right from the start things didn't go right. The ordering process was a bit awkward because there were no other customers and we walked right up. When I asked for a few minutes to look the menu over I felt like I was inconveniencing the person behind the counter (normally you have time to look the menu and beer list over while in line). Unfortunately I was told that the beer on the menu I wanted was unavailable. Then when our food arrived they didn't ask if we needed any condiments (hello... I have fries here plus I asked for no mayo which might mean I'll put mustard on it?). So I walked back to the area they keep the condiments as the staff watched me while talking.
Then something must have went wrong in the burger cooking process because it was way too salty. I suspect they might use the same salt shakers in the kitchen that they have on the tables (those ones that you grind to dispense). The reason I say that is that the fries had zero salt so I picked up the one on the table and when I turned it over to put some on the fries, before even touching the grinder, a ton of salt sitting on the top went onto my fries. So now those were also too salty. Grrr... I sat and waited for someone to come by and ask me if everything was ok, however no one ever came back to see if we needed anything else. So I drank my beer which was cold and good.
The reason I gave them an A-Ok on this review was because our other experiences here have always been good. Everyone has an off day from time to time. Right?