Really bad service / timeliness of getting food. I went in for a quick dinner / OG is a chain so food is good. Server was nice but her section was my table and some tables on the other side of the wall (doesn't seem logical) as I couldn't catch her very quickly or when needed. She was a good server, but we ended up waiting over 45 minutes for simple pasta dishes. It makes me think that the kitchen is not properly staffed. So much so that my 1 year old got antsy (of course). Not a place to go if you're expecting a relatively quick sit down dinner. You seriously can't get refills during dinner as mentioned in a previous review. My server tried to be attentive but just wasn't set up for success. Also, the kitchen took way too long.
Also, ordered take out. Place order at 7:15 pm - order pick up time 8:15 pm (an hour?!) ...got there at 8:15 - did not get food until 8:45. (why did it take an hour an a half to make some alfredo and spaghetti?) Also, it seemed like people coming in after were receiving their food while I had to wait as they come out "as they're ready". At least if you're giving a pick up time -- it should not take a half hour from that time. RIDICULOUS. I will think twice before coming back here because I can't stand how bad the service has gotten.