I really wish I could give this place 4 or 5 stars. I just couldn't get over how filthy this place was. The floors were sticky and the tables dirty. Tables weren't even wiped down. This might have been due to the fact that the person taking orders/cashier was also serving people and bussing tables. It appeared to me that they needed at least one additional person on hand.
The ambiance is very casual. Couples and groups of friends hanging out, enjoying the food and company. One or two folks coming in and out for take out.
I felt the service we received was quite poor. Initially my order was entered incorrectly and I had to repeat it three time for them to get it right. No big deal. So we finally get our burgers and boy are they delicious. They forgot two of our food items (fries and milkshake) and needed to be reminded twice before it finally came. By that time, we had already finished our burgers. It would have been lovely to get all the food together. Unfortunately that became quite the low point of our meal. Getting everything together helps to enhance the experience. Unfortunately, that wasn't the case for us! We really liked the burgers. The milk shake was sloppy and the jerk fries were just ok.
I would love to go back and have their burgers again but if I'm ever in the neighbourhood I would approach with caution. I'll definitely stop in to see if the cleanliness had improved- that might determine if I stay or turn around and leave.