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| - Sigh... it's hard to give Carnivore's only a 3-star rating because their food is tremendous, and it's a place I love going back to for this reason, but honestly I have become so jaded with the lackluster service here that I'm on the hunt for a new place close to my good friend's apartment in Oakmont. This is usually our hangout spot. What keeps us coming back is the great food and unparalleled beer/cider/spirits collection. What makes me want to bang my head off a wall is the service. Here is a typical rundown of my Carnivores experience the past FOUR times.
1. Walk in, ready for a night of experimenting with different beers and awesome food. Meander to whatever open table you can snag. Hope and PRAY an employee is watching you so they know to attend to your needs in a timely manner.
2. Have difficulty finding an employee to give you menus, because Carnivores employees wear normal clothing and nothing to distinguish themselves as staff. Wait anywhere from 2-15 minutes for menus. No matter what day I've been in on, waitstaff is also stretched thin, working behind the bar, too.
3. Get menus and wait another 10-15 minutes to order. Hope that between your waiter/waitress running other food, going behind the bar, and fetching drinks from the coolers that they'll remember to bring your silverware.
My last visit forced me to employ especially ridiculous tactics just to flag an employee down. He didn't tell us his name the whole night. He assumed from overhearing my friend and I that we wanted a certain appetizer, so he placed the order for it, and brought us the wrong food. It took 15 minutes for that to be remade and corrected. Plates and silverware only showed up after we had already eaten our appetizer with our hands. The waiter forgot to put our entree orders in, too, and didn't realize this after 30 minutes. He'd whiz past us every time we'd try to get his attention.
All in all it probably took us over an hour and a half to eat our food. It was really a nightmare, and while I understand, having worked in restaurants myself, the ability to give staff the benefit of the doubt time after time is withering more and more. I truly think for Carnivores to keep their restaurant up to speed on the service end, it would require a full overhaul of the general flow through the place, and staff retraining. At the very LEAST make them wear matching shirts so customers know who to flag down...
Carnivores, I want to love you so much. Your atmosphere is a blast. Your selection of drinks is unrivaled. Your food is awesome - big portions, always fresh - but every time I leave I walk out full, but frustrated.
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