Was referred here by my primary physician. Staff are very friendly and they were very prompted. Appointment was at 4pm, arrived 3:40pm to fill out paper and was called in right before 4pm. A massage therapist asks questions about the pain you are experiencing, then she discusses with the MD about the issues. She comes back and reports it back to me and then begins with a massage! After a 45 mins massage they took xrays, and then the MD will consult and give you your adjustment. They were all great! I had a great experience! Great job staff!!!!