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  • The first mistake I made was signing a four year contract with precision air last July. It took me three months to finally have my air filters replaced in the house. On another it on other occasions it's been the same thing the balls dropped. First of all it's impossible to get past the front desk the owner, the service manager, and even the office manager are impossible to speak with. It wouldn't be so bad if the front desk that consists of maybe five women were all on the same page. But The communication is truly unsatisfactory. I started this review about six months ago and decided to hold off. But today I had another negative situation with Percision Air. We agreed with PA to be serviced annually in July. I paid upfront for the contract. Today is July 26 and I hadn't to date heard a word from precision air to set up an appointment for service so I gave them a call this morning. I was told by the receptionist that setting up service calls is up to the customer to make an appointment for service, which means to me that if we're not on top of it there is no reminder from PA to be serviced. I was told they have too many customers to inform them when it's time for annual service. In May we had a fan replaced by PA as well as some other work on the AC and spent a good amount of money, so I do consider ourselves a good regular customer who expects good customer service from PA. I'm so discouraged dealing with this company.
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