The service here is horrible now
It's 812a no line hardly anyone in the store they've been open 12 minutes. Is there really any reason to be so rude at 812a???
I drop packages here all the time. Same routine. Walk in say hi. Give box. "May I have a receipt please" most of the time they just look at me like I'm asking for some major deal. I smile say thank you and then I say "goodness don't go there again" but I keep trying ..
Ok I get it my package is a prepaid return from amazon you prob don't makes any money off of it and the receipt I ask for prob costs about .35 for you to print with label and ink. But every time you fail to provide a smile to me you lose the chance to earn my other business that you provide. How about I drop off $10 to cover the costs of the receipts I ask you about 15 turns a year to print for me? Will that help you give a smile and be appreciative for foot traffic and then I can refer people that you Then I can have the convenience of being close to my morning route and you can smoke again??
This morning someone I have never seen before is working
I ask for a "receipt" she starts to give me a three min lecture on what I am asking for is wrong and they don't give "receipts. ". So I say nicely "ok how about whatever it is that you print when you scan it ?" Then she starts to lecture me more on how I won't get a receipt until the driver picks it up. At this point I just say "whatever it is you can give me they do it all the time. MORE lecture on how my jargon is wrong and I need to know what to ask for and blah blah blah I finally say "I really don't need to learn all your internal processes and know your language all I want to do is drop this off and get a confirmation you took it"
Then AGAIN she tries to lecture me on proper jargon and how I need to know and is still babbling away.
Then she hands me my piece of paper and guess what it says on it??!!!! RECEIPT. Are you kidding me ? You just wasted three mins of my day berating me In front of another customer to make a list about how wrong I am and your magic machine prints a label that says receipt on it?
Please train your customer service reps that it is bad customer service to use industry jargon with the customer.
Please tell her to save her lectures for her kids or husband or partner as they're not a good business practice to retain customers
Please change the name of "receipt" on the top of your "receipt" to say what this employee told it needs to say so at least when she lectures the next person she will be right for her significance train!
#epicfail