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| - I came back yesterday for the second time after my friend kept raving about much the food has improved. Tbh I didn't really enjoy the first visit as I found the food to not be fresh at all, especially the sashimi.
I decided to give K&B another go and went on a Sunday afternoon around 3 PM with my boyfriend. It was super busy, which is a good sign ! We were seated after about a 10 minute wait. The girl who brought us to our table and brought us our drinks ...and that was probably the last we've seen of her until the end.
The food did improve, I'll give it that but service wise it seems to have gone down since my first visit. However it was a really busy night so I'll give them the benefit of the doubt for a minute.
I strongly recommend K&B consider having guests be able to send in their orders themselves, especially in a crowded night because I had to wait 15 minutes to get my order sent in. Not only that, but while waiting we tagged down a girl server who just finished delivering all the food on her tray to the tables and she literally waved us off? She just walked away and didn't even return or send anyone else. If she had some food left to bring out then I'd understand but she had an empty tray and it takes no more than 30 seconds to send in orders... also, when our food did come out, the food with sauce like the gyoza ... the sauce was spilled all over the plate and the gyoza got all soggy like wtf? At least make sure the food is presentable, I don't care how busy it is. This has NEVER happened to any other AYCE sushi restaurants I've been too, and this place is more pricey then most. If I'm going to pay more for AYCE, I expect service to be up to par or even better.
There was this one male server who was absolutely fantastic ! He helped us move to a bigger table, helped every other table as much as he can and he's the one who sent our orders in most of the time. I also noticed that he would stop what he was doing if he saw customers needing help sending their orders in ... something the girl serve we flagged down should take note of.
Food is pretty great, but it'd be awesome if they give mayo for the karaage... anyways food is 4/5. Service is 3/5... I would put 1.5 but the male server is just too awesome. They need to find more servers like him.
Still debating if I want to go back. I'll go back when I feel like waiting for 15 minutes for orders to be sent, to be waved off by a server and have food come out soggy because the sauce spilled everywhere on the plate!!
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