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| - The bundt cakes are excellent, especially the white chocolate raspberry.
The customer service and their delivery service, however, are just terrible.
I ordered two dozen bundtinis to be delivered to my husband's office today between noon and 4pm for a surprise office party. The bundtinis were delivered at 11 am without a card (they charged me extra for the card), so my husband never got them.
I called the bakery at around 3 pm to check on the status of the delivery and Naty was no help. She just said that if I scheduled the delivery for today, then it shoudl be delivered today.
I called back at 4:30 pm telling them my husband never got the delivery and it was past the 4 pm delivery deadline. At that point, they contacted their delivery guy who confirmed it was delivered at 11 am, but did not know who he delivered it to.
They charged me a $12 delivery fee, and the order sat at the security desk because they did not include the card and did not bother to look into it when I first inquired. I had to spoil the surprise and just tell my husband so he could confirm whether they were delivered or not. By the time he found them, the cakes had been sitting there for 6 hours and everyone at the office was already gone, so he threw them away.
I called the bakery again and asked for the manager, but he/she was "busy" and would not take my call. Naty asked me to send the manager an email instead.
The bundt cakes are good, but if you're planning an event don't order from them - they are not reliable.
If you must order from them, definitely avoid the delivery service.
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