rev:text
| - I had a great first-time experience at The Joint in Phoenix. So, I went to my local Goodyear location of The Joint to be seen by a chiropractor and to purchase a pre-paid package of visits. The girl at the front desk was friendly and personable. I paid for the package of visits and she told me to go back to the chiropractor. I met Dr. Marx, who did not smile, did not formally greet me, and seemed distant. He could not have read my patient profile that had been uploaded into the shared computer system. He didn't have time to do that, because I was immediately told to go back to the adjustment room. I tried to discuss the issues I was having that day, as well as the chronic discomfort with which I struggle. Dr. Marx seemed disinterested in my chiropractic concerns and I could tell he was not really listening to me as I described my pain or stiffness. He told me to just lie down on the chiropractic table. He had me lie on my stomach and he pressed down on my lower back. (I had indicated that my lower back has not been a problem for me). Then he "cracked" me while I was on my stomach. Then he had me flip over. He grabbed my neck, pulled it towards him, turned it to the left and forcefully "popped" it. I said, "Wow. I didn't know you were going to do that." He replied, "That's a good thing". Then he turned my neck to the right and "popped" it again. Upon hearing the loud crack, I said, "Oh, my goodness". His reply was, "You brought it in. I took it out". I suppose he was trying to be witty, but it came across gruff. Then he stood up and helped me stand up. I didn't realize the "session" was over. The appointment - including paying for my visits - took all of five minutes. At the end, he just told me to put heat on my neck. (Other chiropractors have insisted that I use ice - not heat - because heat supposedly worsens inflammation). The whole experience was very "Wham, bam. Thank you, Ma'am". Dr. Marx gave the impression that he would rather be somewhere else. In addition, I felt NO better after seeing Dr. Marx. The issue I had is still occurring. There was no relief like I felt after seeing Dr. Lee at the Phoenix location. I feel like I wasted $17. My adjustment at this Goodyear location was the complete opposite of what I experienced at The Joint in Phoenix with Dr. Lee.
|