The service has really gone down at this location. We have been coming to this one ever since it opened as we live in the neighborhood. Last time we came in we noticed a new manager and new staff. I could tell things weren't running quite smoothly. Sure enough when we took our order home there were items missing so I wrote a review to that effect, but I don't believe it posted at the time.
Today we came in again to find the same manager and crew and it took forever to get the order completed with the cashier. She would stop to keep asking other staff about the items we were ordering. The person behind us came up to another cashier and was able to get his order completed quickly. Then when we were picking up our order "to go" and we were almost given our food and then the girl realize none of our french fries or green beans were in the bag (which is now what I remember happening the previous visit). While we were sitting waiting for order to be called we notice the manager in the back frantically cooking orders, whereas the previous manager used to walk around friendly greeting guests and checking on the cleanliness of the operation. I guess im questioning the qualifications and ability of the staff as they have been here a while and should have it worked out by now. Does corporate not train or check in on these guys. Terrible representation if what used to be a swift and fun experience. I know for one I'm gonna be going down to McDowell location from now on to give it a try until this is fixed. (Spent $45 tonight and No Ranch dip for the tempura green beans)