Don't stay here. The phone kept ringing in the hallway in the middle of the night. Weird right? Disturbing me from my sleep i went downstairs to tell the staff on duty, only to be told to just hang up the phone. I did it and the phone would still keep going off, so i went outside again to leave it off the hook. Staff doesn't care when you complain. The AC is loud. There was a leak in the washroom. It was not clean. I got allergies in the room. The bed was uncomfy, it was some machine where you can adjust the firmness, but mine was not working. The line to complain was long. Manager would give you a time to meet to speak of the problem only to Not show up TWICE! He was rude when I finally got to speak with him, not an appointment like we discussed apparently you have to hunt this guy down or something. He made it sound like the hotel has no fault and there's nothing he can do. Just terrible. He said the problem was fixed and made it seem like I would return to a wonderful surprise... I guess the washroom floor wasn't all wet from the leak but that was basically it. This is review from November 2015. Just remembered to write this review after staying at an awesome Holiday Inn Express and I am shocked at the difference. No more Radisson Hotel, way to represent Radisson North York.