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| - This place is HORRIBLE!! Worst customer service EVER! I wish there was a button for zero stars because that's what they really deserve. I had called them up today because it's been three and a half months since my dad had gotten dentures from them. Since my dad isn't fluent in English, I take him to all the doctor appointments and usually does the translating for him. My dad had gum disease from taking his medications which caused his teeth to be loose. The first appointment that I had taken my dad to, the staff wasn't approachable at all. After the exam was done, they gave me a survey to fill out. The second time when I took my dad in, I had asked if I could go in there with my dad and they told me no. They don't allow people that aren't patients to go in. So I said ok. Well, when my dad came out, they had pulled out ALL his teeth, without notifying my dad or I. And the only way we found out was when he took out the cotton from his mouth and saw that he had no teeth left. He had also kept telling the person that extracted his teeth that it was hurting but the person did not care. He kept pulling one by one until he was done! My dad went there a few more times until he got his dentures. And each time that he went in, he had come out of there letting me know that the doctor kept forcing the denture in his mouth even though my dad had told him that it hurts. Every time my dad mentioned to him that it hurts, he kept forcing it in and saying "I know, I know". But obviously he does not care enough about his patient to listen to what they have to say. So the last time that my dad had to go in for another fitting, I asked the receptionist if I can go in with my dad. They finally let me in after a few times of me asking. When we got in, we were waiting for the doctor to come in with the denture that he has sent in a few times to get fixed. The doctor placed the dentures in and it still would not fit. He kept on forcing it and my dad was tearing up. I told him that he's hurting my dad and he told me that he knew what he was doing. That he may be young but he's been doing this for a long time. He seemed very irritated when I told him that he was hurting my dad. That made me very mad to see him hurting my dad and did not care after I told him that my dad was in pain! My dad had even mentioned to him that it did not fit and it was very loose. He then told my dad to get used to it for about three months and for him to get used to it. I had asked him if the denture still falls off when he opens his mouth if it was ok for him to use denture glue. He told me that he can't recommend my dad to use denture glue but he can if he wants to. He sent us off after shoving a survey for us to fill out. Well, it's now three and a half months later and the dentures still does not fit. My dad hasn't been able to eat anything other than soft food. So I decided to call Tender Dental and make an appointment for my dad to go in. The older lady had answered the phone (I recognized her voice from previous appointments) and I explained to her the situation. She cut me off in the middle of my sentence and told me that he was supposed to come in along time ago. And I explained to her again that he was told by the doctor to come back in three months. So instead of arguing with her, I just basked her when the earliest available appointment was. She told me that I can go in on Tuesday at 2pm. I told her that I was sorry but my dad already has a doctor's appointment somewhere else at 1pm. I told her that I can do a later time. She said for me to go in the following day. I once again told her that I was sorry but my mom has a doctor's appointment at 2pm that day but I can go in sometime after 3pm. That 4pm would work for me. She then just got mad and raised her voice and asked me if I was going to keep my appointment cause I keep changing my mind. I'm sorry but I will not make an appointment knowing that I was not going to be able to make it there. So I just gave her my schedule and when I was available. I told her if she doesn't want me going in the afternoon, I can go in the morning. She got very mad and told me that I don't have to go there that I can go to a different dental office. And she hung up on me. I called her back and when she answered the phone, I told her that she was very unprofessional to hang up on a patient. She told me that if I didn't like it, that I could go to another dental office and hung up on me again. When I called for the third time, another receptionist had answered the phone. And as soon as I asked her for the older lady's name, she hung up on me. I called for the fourth time, the same lady had answered the phone and I asked her for the other lady's name again. She then told me that she's not allowed to give her coworker's name out. I told her that I needed a name because I was going to call back and make a complaint. She still wouldn't give me the name nor did she ask me if I wanted to speak with a manager!
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