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| - Currently having an issue here...
Brought my car in about a month ago for a torn CV boot replacement and tires. They informed me that both front wheel bearings also needed replaced. They weren't making any noise but... Ok. $1000 later, I pick up my car and it's making a terrible squealing noise. I take it back, and Mike tells me "I think you need new wheel bearings." I just got them replaced...
I come back again a few days later and the manager Otis is there. He and a tech find that a rubber part near the wheel became loose after wheel bearing replacement, clamp it down, no more noise, no charge. They were friendly and helpful.
Unfortunately, about a week later, I start getting the typical grinding wheel bearing noise in my freshly replaced bearing. I stop by again, Mike is there and tells me they are fine. I drive away discouraged in my extremely noisy car.
I make an appointment to see Otis as he is much more helpful, and they can't seem to find anything wrong with my car. I dropped it off again this morning so they can take another look, but I informed them that if what they want to do is not covered in my parts and labor warranty, don't do it.
In summary, the manager, Otis, is very friendly and helpful, and I'm sure my car is an exception, but I don't feel I should have to bring my car back 4 times after a $1000 job. Their customer service is fine (if you avoid Mike), but the quality of work is seriously lacking. My car seems worse off now than before I brought it in.
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