As far as experience, it is what it is. What is awful is that they charge 26% tax! There is no mention of any "ticket fees" anywhere on their pricing page. In the final step of paying they have "taxes and fees" added in, like any receipt, but at a rate of 26%, not Ontario's 13%.
They are adding a 13% fee without disclosing it anywhere, and attempting to hide it in the HST item on the receipt. The receipt does the same trick (which is illegal under CRA's HST guidelines).