Dr. Day was perfect and his staff was too. I am a couple years post surgery and all is great. He reviewed the procedure as well as all of the options, gave me a very long consultation so I could make an informed decision. He promised he could do the work without challenge and he did. Billing was fast and efficient, price reflective of the work done. I would recommend Dr. Day, without hesitation. I agree, there is an arrogance about him but I would not want a surgeon who is not arrogant. Timid, overly cautious, or apprehensive are not what I look for in a surgeon!