This sunset grill location is extremely disappointing. I wouldn't return to this location, I'll continue to frequent the locations on Erin Mills and Dixie instead.
Usually most sunset grills are consistent in quality, that was not the case here. I got over cooked eggs and barely toasted toast. The home fries just tasted of boiled salted potatoes (other locations add some seasoning and a little fry to them for flavour). In my entire time there I never received a coffee refill, I had asked for water when I ordered and it arrived to my table as the server was clearing my plate. I had asked for jam since there was none at my table, I was given honey. When I said I'd really like some jam please, the server sighed and handed me marmalade, I ended up just getting jam myself from the empty table next me.
This poor lady with her young child was seated next to me and she had been waiting for her plates to be cleared midway through my meal. When she began chatting to me that she found the service to be bad and that she had been waiting for 20 minutes, the server came and wedged herself between us and began to tell me that they were slammed and under staffed (that's fine but I didn't need an apology, the lady with her child did. Also why are you telling me this at the end of my meal?).
I have had pleasant experiences at sunset grills before but I'll return to those locations, not this one