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| - Not impressed.... Booked through Hotwire to get a good deal and didn't know what hotel I was booking with at the time. Hotwire advertises 4-star hotels for half the cost, but does so anonymously until you've actually booked. It's definitely half the cost in comparison to booking through the hotel itself, as I checked the rates... That said, I cannot believe anyone would pay the actual rates for this place ($150+ per night.)
Going to start this with the negatives I hopes of ending on a positive note...
1.) Rooms are definitely outdated and kind of dingy. There are cracks where the ceiling and the wall meet and those cracks have brown stains. Gross.
2.) Parking is $18.00!!! I asked where to park and was told to pull around back. It wasn't until we were ready to get our car out that we were informed it was $18.00. Don't you think you should let your customers know that ahead of time?!? Because that is a ridiculous rate to charge, especially when there are other options, like the $7.00 lot across the street.
3.) Paid for parking with a $20 and didn't get change back from the machine. Took the receipt to the front desk and let them know what happened. I was told I needed to go to another office and fill out some paperwork to get the $2.00. We were checking out and in a hurry. I wonder how many other people have said "To hell with that for $2.00."
4.) I've stayed at 2 star motels that have provided basic amenities like shampoo, conditioner, and lotion... This place had 1 single bar of soap and used toilet paper rolls.
5.) Would have thought a classy joint like the Sheraton would have mini-fridges in their rooms... Especially with so many restaurants surrounding it. Maybe I'm not normal for never being able to finish a restaurant meal and always having leftovers to take home.
6.) Starbucks is rarely open. Not sure what the hours are but I'm pretty sure they are only open first thing in the morning... And our room only had one regular and one decaf to brew in our room.... And empty packets of sweetener. Awesome.
7.) They offer a "Go Green" option where you can forgo housekeeping and in return get a $5.00 voucher... Put the tag on our door, didn't get housekeeping for 2 days... Also, didn't get any type of voucher.
8.) Did have a view of Heinz field and the river.
9.) Location is excellent.
10.) They do have a fitness center, pool, and a sauna.
I feel like boasting a TV with cable and free wifi is silly and pretty much standard in any motel/hotel these days... They even have $16.00 movies to rent! (People willing to spend $16.00 to rent a movie are probably staying here.)
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