I don't even know where to start. I used The Cleaning Authority a couple years ago and didn't have any issues. Since I used them in the past I decided to give them another try since I was looking for a cleaning service. The initial response was slow. I was trying to sign up for service and I was having to initiate the conversations. When I finally got my schedule set I told them repetitively (through email correspondence) that after the initial clean which takes a little longer than normal, the crew had to be done and gone by the time I got home from work at 3:30.
The first red flag should have been the day before my clean when they called to say the crew would arrive to my house between 2:30-3:30. I called Cathy to let her know, again, that won't work for me and also forwarded all my email documentation with my requests. I heard from them later that day letting me know the crew would be at my house between 10:30-11:30am.
I arrived home from work on my day of clean at 3:40ish and the crew was there. I asked how much longer they would be and they told me over an hour. I immediately called The Cleaning Authority and couldn't get anyone on the phone. I tried repetitively to no avail. Left two messages. I also sent an email. The crew left close to 5pm.
Last night I went to give my daughter a shower and the tub was not completely clean. There was dried grout in the tub. I had to clean it again. I sent them a picture to document.
The day after the debacle I heard from them at 9:40am via email. They apologized and gave me an excuse. They sent a second email saying they would come back out tomorrow to do a "re do" clean with an inspector.
I let them know via email that they can remove me from their cleaning schedule and I wasn't going to do business with them anymore. The lack of and miscommunication are terrible. I also let them know I would be writing a review on Yelp and BBB. Interesting how I got a call from them after that email.
There are too many reputable cleaning companies in Charlotte. Save yourself the time and headache and go somewhere else.