We have a 4 year old Samsung French Door frig that has been leaking lots of drops from the ice in the door dispenser. Over the phone, Samsung was of no help to me. We had a good guy change out our ice maker which seemed to help, but very little. Then he found that there was a factory defect in the design and referred me to A&R who works on Samsungs. Kristin did some magic and got Samsung to spring for the repair - we did not buy an extended warranty, but there was no cost SINCE IT WAS A FACTORY DESIGN DEFECT. Clint, who did the repair and is the owner of A&R, was FANTASTIC!!!!!!! There were 3 problems: the box holding the ice maker was not properly sealed, a water tube needed to be adjusted, and we needed a new auger/fan. The Kristin/Clint team got the parts and Clint installed them. Now we have only an occasional drop, the ice cubes are better formed, and I can now remove the ice cube box without using a jack hammer for 5 minutes. If you are having trouble with a frig like ours, get on the phone and ask for Kristin. I will give A&R a call in the future if I need an appliance repair - Clint is the greatest.