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  • I left this office feeling deflated and ripped off. First, I was asked by each person I interacted with how I'd heard about them. Which should've been my first tip off. My insurance covers a cleaning and x-rays. I went to my dentist religiously every 6 months in Iowa, until we moved here in September. So I missed my end of year appointment. Following the x-rays and gum depth test I was told I had "periodontal disease" and throughout the rest of the visit told because of my "diagnosis" that I needed a deep cleaning. They kept emphasizing how I hadn't been to a dentist in a year....which isn't quite accurate. But annoying. And that I needed to take care of the periodontal disease ASAP. When I asked about the cost, they said they would run an estimate. When I told them I couldn't do that today they were ready to end my appointment. When I asked about receiving the cleaning covered by insurance. According to the staff the cleaning covered by insurance is "just a polish" and won't do anything for my build up. If they had to manually scrape it, it would take a lot of time and effort." So, I agreed to their next level of cleaning (which would cost me out of pocket) and told multiple times it would be just ok but that I most definitely needed a deep clean. As I was being flossed the hygienist commented on my bottom teeth and asked if I would consider braces that they could do that too. I had JUST come in for a cleaning and annual check up! When I went to pay I mentioned the offer I had from Instagram (which I had mentioned when I called to make my appointment at the end of February). I was told it wasn't valid because a cleaning wasn't a "treatment". But it could be applied when I came back for the treatment plan....which is a deep cleaning. I continually felt like I was trying to be sold something. I felt they didn't present me with all of the options and really advocated for the most expensive route. And, that they didn't tell me that my offer wouldn't be valid when I scheduled my appointment was a waste of my time. I will be looking for another dentist.
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