The staff was generally friendly but I didn't find myself to be a very "appreciated" customer. I can totally understand though because the employees are rummaging old clothes all day. The selection here is geared towards the younger crowd (like high school years). Since I'm a bit older, I didn't find myself wanting too many things. Overall, the store seems to be a little understocked, but that's perfect if you're looking to sell of some gently used name brand stuff (Hollister, A&F, American Eagle etc.)