I came with pretty boring hair - just a brown bob, not much life to it. I wanted silver and Ryan was nice enough to help me with that! It definitely took a while (no fault of theirs!) and he was very nice and patient the whole way through. Everyone was very friendly, including an assistant who took care of me while Ryan helped his next client (like I said, it took a bit of time!) - I'm afraid I don't remember her name but we had a great little chat. Only downside is it's very pricey, but you get what you pay for. They even worked with me to bring it to a more reasonable price for me, a student. Hair is relatively healthy for the bleaching that went on too!