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  • We love to come to this restaurant, but lately, it seems to be going downhill. We ordered queso for our kids who love it and we right away noticed a new "bowl" that was much smaller than what they used to use. No worries, we ordered our food and when it came out, I picked up my empanada and there was a long hair under it. I was nice, when the waiter came back, I let him know that there was a hair. He just rolled his eyes and said "ok, would you like me to get you another one?" I said' "yes, please." He never apologized, just rolled his eyes (I felt like it was a normal finding to him). To make matters worse, he came back to the table a couple of times and would say "I am watching for your food and will bring it as soon as it comes up." He did not put a rush on it and I assume he did not tell the a manager since no one ever came to check on us. Even when he brought the check, he never apologized or acknowledged the hair or mistake. It is really frustrating, On the Border was a great restaurant, I am not sure what has happened.
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