I have had two experiences with this "outfit" and both were terrible.
1). They delivered a wine club delivery to the wrong address. As no one there was home they held the delivery. Wine held in Vegas summer heat...not good.. unable to read and find addresses should be a prerequisite for delivery drivers.
Thankfully the wine club reshipped my order via UPS.
2). A recent Amazon order was a two day Prime delivery. They made it three. Driver did a ring and run, but I caught him and told him Amazon had rerouted for return and I was refusing delivery.
Lo and behold, minutes later I find the driver had "snuck" back and left the package anyway.
I was appalled that their drivers couldn't find correct addresses, but to sneak around and leave the package as delivered, I.e. online shows as delivered signed by me (based upon label addressee). Well, they are beyond dishonest.
If I could give minus stars, I would.
AVOID ONTRAC AT ALL COSTS!