I was happy with my service and purchase. The young lady who helped me suggested that I try a neutral shoe as opposed to one that offered arch support, because I have high enough arches and arch support would push my feet further to the sides. I had never heard such advice after going to numerous pediatrists and shoe stores like the Walking Company. So I bought a pair of neutral Brooks Glycerins and can't believe how awesome they are. My feet ALWAYS hurt in all shoes, but I wear these and I can walk for hours. I will be back knowing that this IS a shoe store and not a substitute for a foot doctor, which is ok with me.