| rev:text
| - Usually I stay at the Wild Horse Pass Hotel at the Casino; they were booked solid for my birthday 08/23/2013, so I ended up looking at the Sheraton instead. I'm going to try and make this as quick as possible (it didn't happen).
Price:
-more expensive than I'm used to spending: $130 per night.
-offers "discounts" including a caregiver discount, which I took advantage of.
-price does not include $20 "resort fee" for spa and gym use, doesn't include taxes, etc. Expect to add on $30-$40 in fees.
Location:
-isolated. Only things close by are the casino, Rawhide, and the new Phoenix Premium Outlets.
-very secluded, makes for nice walks out on the nature trail. Picturesque views on golf course and via trail rides.
Rooms:
-I was granted a courtesy upgrade (don't know why) to a "preferred guest room", which was very nice. Had a deep soaking tub and a standing shower, queen (?) size bed, personal patio, all the amenities and a view overlooking the lake/pool.
-FAR WALK to the rooms. Almost every review discusses this. If you have elderly/young kids traveling with you, I would suggest requesting a closer room.
-phone in my bedroom did not work (granted it looked like it'd been there since the 80s).
-mini bar key must be obtained from the front desk or bell hop (mine didn't work, had to request a new one).
-AC unit in the rooms does not sufficiently cool the space. I knocked it down to 65 degrees and it was barely tolerable in the room.
-Native American (Pima/Hopi) decorations throughout the room and resort.
Food/Beverages:
-never got to experience either of the restaurants as they were closed during most of my stay.
-room service comes with a hefty price, didn't see room trays cleared right away.
-resort bar was also closed when I returned to the hotel.
Staff:
-my check-in staff (gentleman) was very polite, he was the one who ungraded my room and gave me a gift certificate (free) to the Phoenix Premium Outlets ($25).
-was unable to reach the operator from my room as the phone wasn't working, had to call using my cell. However, she was very polite sending up the mini-bar key.
-check-out staff was atrocious. It was hot and miserable in the lobby, a line of 5-6 guests were piling up. The woman who checked me out was very rude, I had questions about different fees/charges and also about the gift certificate. Her answers were very short and condescending.
Perks:
-pretty nifty discounts with "added perks" like gift certificates if you look into it
-free shuttle to and from the hotel/casino, the outlets and Rawhide I believe
-mostly courteous staff, doors opened for you, etc.
-loved the comfortable mattress and pillows-- slept like a dream
Dings:
-parking lot is an eternity away. I will valet next time.
-rooms are also an eternity away. Will plan on requesting a closer room.
-bar/restaurants seem to have very limited hours for a high-end resort
-pool closes at 11PM... what the hell. Seriously? it's Arizona.
-customer service not across the board (see checkout comment).
Would recommend spending several days/nights here as only booking for one will not allow you to take advantage of any of the amenities you're paying for.
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