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| - Wish I could rate as zero stars. 5 stars for food, 4 stars for value, 3 stars for service, ZERO STARS overall after talking with the owner about a bad experience there. The owner absolutely doesn't care. I tried to reasonably deal with her but she was full of excuses about being tired and wanting to get home. When I told her that's not my concern, I expect to get what I paid for, all she said was "sorry." Well she did apologize, but offered nothing. And considering they've had these issues for a while I don't see how they could possibly improve.
Based on the food I'm half tempted to just occasionally deal with crappy management. But on principle I just don't want people like this making money. Permanent boycott.
Me and one other guest spent over $100 between food, drinks and tip. Our server was a great kid, he did everything right. No complaints there. It's the managers that screw it up.
Don't you hate when someone is smiling and talking very sweetly while at the same time delivering crap service? We came in near closing time and it would have been better to have turned is away. That would be fine. Or if they suggested carry out. Anything would be better than what happened.
We ate at a normal speed. We were just beginning to grill when our check was dropped off. A few minutes later the manager asked if we could pay so they could close the register. I didn't want to ruin a good night for my date by being difficult so I obliged.
A few minutes later, with both my hands holding together a lettuce leaf wrapped around meat and rice, the manager came back with the receipt and my card. But she was holding out the receipt... It took me a couple seconds to readjust my grip on the food... She was still, holding out the receipt for me... I wiped my hand on a napkin and reached out for the card and just as I was about to take it she said "no no no keep eating I'll just leave it here!" ??? Why did she stand there for ten seconds waiting for me to take it?
I tipped over $25 on a $75 check because our server deserved it.
Then the manager offered to help us grill. Which we didn't mind since we're new to this experience. She kept insisting that you have to cook the beef fast and then she overcooked the beef and in her hurry undercooked the thick cut of pork. I know I had been grilling a little slowly but we were liking crispy pork and rare beef until she ruined it all by dumping all meat on the grill at once and messing it up.
Then instead of eating meat hot off the grill it cooled off on our plates before we could get to it.
Next the place went dark, and employees paced in their jackets while the manager put our dinner into take-out containers. Major riddled job, high pressure to get out. I didn't finish my soup because at that point I didn't even want to ask for a carryout container. We weren't done eating and we took food home and reheated our dinner there.
Their words of niceness ring hollow when their actions are rude.
I'm not the type to complain to get free stuff. But when a business screws up it may be wise to make some sort of offer. I don't think they are capable of "making up" for their mistakes. Sticky fingers when it comes to money, which is reflected in their pricing.
The owner has the most at stake and has the authority to offer a discount to apologize for a bad experience. I don't know what the Korean tradition is but it's common practice here in Madison.
Honestly, it doesn't matter what the owner said as excuses. But it basically came down to everyone's been there since 9am, everyone's tired they've been there all day, and they're in a hurry to get out. At that point, when an owner is talking to you like that and you have no further recourse as a customer, you know the business is a loser.
My advice is this if you're still determined on going because the food is that good. Do not inconvenience the servers, don't expect miracles, get your food, hope it's a good experience and get out.
If they screw up and treat you like crap, guess you just gotta suck it up
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