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| - I don't even know where to begin.. I'm newer to the area and was in need of a primary Dr. I spent a lot of time researching and was aware of the reviews prior to meeting Dr. Adams. She is very nice and really listens once you have her in the room. I have been here 3-4 times and waited no less than 2-2.5 hours. I understand she spends extra time with patients, but an office needs to plan accordingly. Twice after waiting two hours, they called a patient back that arrived after I did. I mentioned it to Dr. Adams and she said they're trying to get better. One time I had an appointment and they called the morning of to cancel because their computer system was down. Today I had an appointment that I made three weeks ago and they called a couple hours before to cancel because Dr. Adams had an emergency. I waited so long to get back in because I was told she was out of the office for two weeks. The staff is always nice, but completely unprofessional and inattentive. I can't even tell you how many times I've called and nobody even answered the phone, or I was left on hold and forgotten. Her medical assistant performed an ekg on me and told me I was in A-fib. She assured me she can spot this condition because she used to work at UCLA. Whatever that means. She had me scared to death. She said I needed to see a cardiologist immediately for a stress test and that it would be about $5000.00!! They gave me a referral and expected me to leave no questions asked! I can't believe the approach this woman took with me. I asked her to get Dr. Adams back in the room, it was like I was asking the world. She said Dr.Adams wouldn't be able to answer any questions I had because she isn't a cardiologist. C'mon! They finally got her back in the room and the Dr. apologized. She mentioned it was odd that she didn't pick up on it when listening to my heart. Well, maybe because it wasn't there! I went to a cardiologist that day and had a stress test. I AM NOT IN A-FIB and he agreed that the person should not have addressed the situation as she did. Oh, and the test cost $400.00. I can't tell you how many times I have had to call the office because they didn't electronically transfer my prescription correctly. The billing tried to bill me for two ekg tests on two separate dates, which was only done on one date. The bottom line is, this is no way to operate a business. I understand they overbook to a point to allow for no shows or cancellations, but there is serious room for improvement here. Dr. Adams needs help. If she's going to take off so much time, hire a Physician Assistant or Nurse Practitioner. The office shouldn't completely shut down. One can't expect patients to always run to urgent care. There are too many people that rely on regular medical assistance and this place is entirely unreliable, I'm sorry to say.
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