We have used this company twice. Once for an old washer (they told us just to replace it- there was no point in repair) and once when my BILs fridge decided to break while he was out of town and flooded the kitchen. They arrived on a Saturday midday within an hour of us calling them and identified and fixed the issue quickly. Super friendly and attentive and most certainly reliable. No crazy fees either- truly honest company! I recommend them to everyone I talk to.