We went to Sedona on our honeymoon and rented a car from Phoenix. I got a priceline deal for the our rental car which said it included tax. When we arrived at the counter we were told the tax was not included, fine. They tried extremely hard to upsell us on a car, but we declined and asked for what we had reserved, a compact... she said there was one car of that class left....Well good! we reserved that size, right?? I went to call priceline to ask what kind of raggedy situation they had gotten us in. Meanwhile, Paisley, our rep, also told my husband that "we HAD to insure the car" after we declined any sort of coverage. She basically made him feel like he could not leave without buying that insurance. We should not have signed the agreement but it was really late and we just wanted to leave and we were made to feel like we had to.
We ended up spending about $300 on priceline and then almost $400 on insurance (that we didn't need) and extra taxes at the counter. I called budget's customer service... the rep said that I should have pointed out that it was optional to THE EMPLOYEES at the counter.. I'm sorry? am I getting an hourly wage? She would not refund my money or give me credit towards a future rental.
USE ENTERPRISE OR ANY OTHER CAR RENTAL SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The actual car was fine but everything else was the worst ever!