The company I work for & I WERE regular customer of Rays.....notice the word 'were".
We would always call in our order & it would either be delivered or we would pick up since we're not too far from their cafe. We LOVED their breakfast and lunch! Over the past two months or so the customer service and even the food as gone down hill. Orders would be incomplete or totally wrong, food over cooked (never under thank goodness), phones would never be answered when we would call in our order.
Last week was the final straw with this place! My co-workers and I wanted some delicious breakfast from Rays. We called, no answer. We figured they were super busy and tied up. So we waited a bit to call again. We called back. No answer. This went on for a good hour. Finally someone answered, then completely hung up on us! We gave up and never ordered that day.
Come yesterday, my co-worker called. No answer. He went down there. He called right from the booth she was sitting in. NO ANSWER! He heard the phone ring, saw a worker there with the phone, completely ignored his call! He asked to speak to a manager. When He asked one of the workers to speak to the manager the worker said "hes busy" with major attitude. He was never able to speak to a manager so that's why I'm writing this review. Hopefully the manager or owner will see this.
We will NEVER give Rays our business again. We always told our clients to grab breakfast or lunch at Rays to kill time while they are hanging around our business for a bit. Not anymore.
Come on Rays! Get it together!
We can't wait for Butters to open up next to Rays. Butters will get our business & our clients as well.