I wanted to let folks know how satisfied I was with the customer service interaction I had with Thomas regarding at Bike Line with the re-build of the drive train on my Lightspeed. From start to finish he was a great asset to me as I worked my way through the options available in regards to which components to settle on. His assembly of the package looks absolutely first rate and I've been very happy the test miles I've put on it so far. It all speaks to the overall ambience of Bike Line and why I think of it, amongst all of the other choices available to me here in Charlotte, as my bike shop.