Just finished my third visit here-- I was even more impressed how Dr. Pamela Sanfleben is now bonded with my cat better than I am !! She needed him out of his container and I was just going to reach in and pull him out . She stopped me and said " let's make this a good experience for him - it's like a natural birth v.s. a cesarian". I notice when I say we are going to the VET he cries and hides ( hat's what we called his last Vet) but when I say "Nooo we are going to see Pamela, " he comes out and smells his carry container :) My cat gives her 5 stars!! And folks my cat's health is improving because of a direct result of her awesome medical plan for him. I could not be more pleased !!!!