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  • I absolutely love their products but customer service knocked off 2 stars for me. I went in the morning to purchase croissants as gifts in celebration of my friends engagement the night of and they said I can pick it up after work. Before i left I had told them not to use a plastic bag and wrap the box up as the croissants gets soggy ( it happened last time but didn't find out till I got home). The cashier had assured me that it will be crispy by the time I pick it up. Excited to pick up my box of goodies, I saw them pull out the tied up box. I already knew that it was going down hill from there. I prayed that as I was going to poke it and it was soggy and stale. I told them that it was soggy and they gave me the attitude like oh well I kinda already know it would be soggy when putting them out. LIKE WHY WOULD YOU SELL IT OR EVEN OFFER THE SERVICE OF HOLDING ONTO THE BAKED GOODS?!?! Obviously I cannot present these at the engagement party after hyping up these danishes. They offered 10%....what a joke I just asked for a refund because I was so upset. They even had to ask the manager if it's ok to refund. For a popular bakery you would think that they would offer to replace the baked goods or offer to replace it for free. Just a huge disappointment.
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