Well, I used to love Bath and Body Works until a recent visit.
The staff is always friendly. There's no problem there.
But I don't like the changes. I don't like that they carry Victoria's Secret ANYTHING.
The new design of their products is cheap-looking. It looks like some Wal-mart brand (which is next door, coincidentally).
I don't want to pay $12 for a crappy bottle of body mist with NO oils in it whatsoever so the scent will be gone in 20 minutes.
Even the old scents smell different to me. They discontinued some of my favorite scents and came up with these new, nasty old granny scents.
I just went to the mall and got the mix-n-match Victoria's Secret stuff for $30. 6 for $30! And they smell better, too!
No point in wasting your time here.