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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Last night was their opening night and it was a disaster. It was the worst restaurant experience I've ever had. I met a friend there and we sat at the bar waiting for our table. She arrived first and was told the wait would be 45 minutes. We were seated after about 30 minutes. No one came for a drink order for 10 minutes. We received our drinks and were told they were no longer taking food orders by the server. We had chips and salsa at the table and had to ask for plates and napkins. They brought beverage napkins. A manager did not proactively come around and offer apologies, to comp drinks or offer a gift certificate for a future visit. We asked for a manager to inquire about the issue. She said their computer system went down and they had no way to get orders to the kitchen. I suggested writing them down and she said that wasn't an option because the kitchen staff only speaks Spanish. We told her to let us know if anything changed and that we were not going to be paying a bill due to the inconvenience. We had already paid for drinks and the table side guac at the bar. She said that was fine. They ended up bringing us two appetizers after an hour and a half. At the end of the night they tried to bring us a bill and we reminded them we were told he would not have to pay for anything. If it were me I would have done anything to keep customers happy and prevent them from leaving. Think outside the box, problem solve when an issue arises. When we arrived it was packed and after about an hour it appeared to be only about 20% occupied. Overall it was a terrible experience and the majority of the staff severely lacked customer service skills, not to mention it was a restaurant that did not serve food! I will not be returning.
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