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| - Reviewing cell phone companies/stores is like reviewing a dentist. Some are good, some are bad, but either way you don't want to be there. So, keeping that in mind, I gave US Celluar 4 stars. Not because they're awesome, but because they didn't suck as bad as it could have. :)
We had been with US Cellular for almost 2 years. It was time to upgrade. More importantly, it was time to change our pricing. With the new plans, you can finance a phone over 20 months, then stop paying for it. OR, use a phone that's paid off (or one you buy on Craigslist) and you only have to pay a $10 connection fee. Yes - your bill will GO DOWN. Whereas traditional pricing has you constantly paying for that phone (free phone, but $40 connection fee). I'll let them explain it to you, but trust me - we're saving money now. That being said, they could explain it better. "Your bill will drop dramatically in 20 months" isn't a phrase they threw out at me, but it's a hellevua selling point. They need to work on that.
Like many stores of this nature, the waiting stinks (especially around the holidays), but they processed folks quickly. I was treated well by friendly staff. Ryan, the store manager, was fantastic and handled certain situations to my satisfaction.
Like I said, dealing with cell companies isn't something you look forward to, but the store is clean and well organized, and the staff were friendly. That's about all you can ask for, We have renewed with them - it's the best deal we can find for our situation. Works for me!
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