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| - I want to start by saying that I have never in my life had a car payment or bought a car through a dealer - I have always gone through private parties and my cars have all lasted years and through a LOT of miles. Recently, my family size grew, so my Honda Civic and my fiance's Honda Accord weren't big enough, but they were paid off! We decided on a Honda CR-V after reading reviews on all compact SUVs and test-driving the CR-V and Toyota Rav4. We hunted online for CR-Vs for a good month or so and decided on the absolute highest amount we would pay for the car. We wasted an entire day at Pinnacle Nissan in Scottsdale haggling with their sales folks and walked out with no deal. Unwilling to waste our own precious time and subject to our 18 month old to another day of "stop, behave, no, we're almost done, here - have a snack", we began emailing dealers and asking if they would take our offer. If they called back and wanted to haggle (which happened almost every single time with over 15 dealers), we thanked them for their time and ended the call. We received a call from Jeff and Dan at Camelback World Auto saying they had had the CR-V we wanted for 45 days and it was going to auction the next day if they didn't hear from us. Not knowing if they were serious or not, we called back and they quoted us a price that was right around what we had decided was our max budget. We asked them if they were going to try to tack on additional fees and costs to the price when we got there in person and stated that we were not going to be happy if we arrived and the price was different from what we had agreed upon on the phone. Jeff assured us that it would not change, so we piled into the car and went to test drive the CR-V. We got there and were told that someone else had taken the car for a test drive. We were irritated, thinking this was a sales tactic, but waited while they ran our credit and got the papers ready. The car came back and we test drove it. It felt like a fantastic car and looked like it was in fantastic condition. We went through all of the paperwork, asked about a return policy in case our mechanic found anything wrong (one bad thing - they ONLY offer a three-day exchange policy!), etc. and took the car home for $20 over the cost quoted to us on the phone. I'm not going to complain about $20. I took the car to Honda two days later for a full inspection and they found that there was an issue with the door locks (a $250 fix) and the power steering rack was leaking. I paid the $250 for the door locks, but Honda quoted me $1500 for repairs for a non-Honda part or $2200 for a Honda part. I was heartbroken! We called Camelback World Auto and told them of the situaiton. Unfortunately, after many phone calls, we were unable to get a hold of Jeff or Dan, and received no calls back. We finally called and asked for any sales manager and got Doug. Doug immediately acted like Honda was full of crap and that the steering rack was not broken, but said we could bring the CR-V in and have their service department evaluate it. I was not very pleased with Doug, but whatever. Their sales rep (I think his name was James, but I really can't remember - too bad, we really liked him!) evaluated the car and came back saying the power steering rack WAS leaking and it DID need to be repaired. They offered to replace the power steering rack and cover half the labor and part cost. I thought this was a fair offer since we had taken the car without having it evaluated, but we were still within the three day exchange policy. Their service people had missed it, so half the blame was on them. We had a funeral to go to the next day in Yuma, so we asked them if they could have it ready by the time we had to leave the next morning (10a.m.) and they said they would do their best. They finished it well in advance of the funeral departure time and so far, it seems to be working very well. I am VERY pleased with the car, VERY pleased with the service staff, and VERY pleased with the price we paid for the CR-V. Dan was good to work with and Jeff was great to work with. The finance guy (I can't remember his name, but he had to stay late to work with us) was nice, but failed to tell us the real meaning of arbitration (I work in a legal department, so I caught it and voided that statement on the contracts). He offered us some deals on the warranty for being Costco members, but we declined all of the extras. I would stay away from Doug - he was just unpleasant and had a "sorry for ya" attitude. But overall, I'm pleased with this dealership and if I ever decide to go through a dealer again instead of private parties, I'll probably check their inventory first.
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