This company used to be great, but they are absolutely horrible now. Crappy unprofessional techs at their locations and incompetent supervisors at their call center. Won't be using them anymore and neither will my kids and grandkids. The supervisor that I last talked to about two months ago by the name of Joel was unprofessional and rude. Seemed to think he was being bothered by helping a customer. Safelite won't be bothered by me again because I'm taking my business elsewhere. Already found a local business that does a much better job and knows what customer service should be like.