After using this hotel 20 times in the past 6 months for our family and friends visiting, today is officially out last time! Sammy the front desk girl after asking her for 30 min late check out told us she can't do it manager instructed her not to since it's sold out policy, plus she said the manager was not there to make an exception. Aside from being super rude to my uncle and checking them out. I called and tried to make it right since I figured it was a misunderstanding. But it was not she said they are sold out and a 30 min extension was not possible even when I offered to pay money for it. This is why you should not stay in hotels like this unless you are desperate and in need of a place to sleep. What Hilton Hotel can you not have a manager to speak with and have such incompetent people working at the front desk!