Never even got in the door, poor service before even walking in. Called to make a reservation for 4 adults and 3 kids, was immediately told I couldn't. Was very confused and asked if they didn't take reservations anymore? Girl informed me that they do but they can't accept any parties of 7 for the night.... I asked if they were too booked for me to try coming to dinner and was told no I could walk in.... confused on why they couldn't take a reservation but saying they "could still seat me" I asked if they foresaw the wait being longer than 20/30mins, she said she couldn't tell me. I asked if I came later in the night if the walk in wait could be better or worse, she couldn't tell me. I was very polite the entire time and felt like she was basically saying don't come and eat here at all. I asked politely if I could speak to a manger and was put on hold for longer than 15 minutes before I ended up hanging up. Why would I wanna come and spend money there if I'm basically told " we don't want you" ? I worked in a restuarant for 5 years - it was poorly handled and worse that she left me on hold most likely with intention of not helping me speak to a manager either. When I worked as a hostess I would have politely said that they only allow so many reservations of large parties but we never turn anyone away. I would have said that it's not normally busy on Mondays - which usually have a 10 min or less wait time. I would have said due to holiday I can't guarantee you a certain time but our staff is doing amazing at handling the increased business and we would love for you to come down, the wait could be 10 minutes but could also be up to 45 or even a hour. At least that would have been some effort to give a customer ANY type of answer! I have eaten at Olive Gardens in quite a few states but not at this one yet- and I guess I won't be?
Update: on our way to giordanos
We called ahead- they were happy to make us a reservation and estimate only 10-15 min wait