You read the BBB reviews or the Online horror stories about peoples' experiences at Banfield and one would think going to one was pet-suicide. I'm happy to report that at least in the case of this particular location, the scary stories do not apply. Several of my friends bring their pets here and I too take my dogs in for regular care and emergencies.
I have two pugs, and the main vet loves and knows the breed very well. The staff is efficient, albeit if they had a cranky customer before you they might not recover as smoothly as they should. But overall I know I am getting reliable vet care for my puggies and that's my main priority. Doesn't have to be pretty or fancy, just safe and reliable.