I really like the burgers at steak and shake and I'm usually drive-through person but I was shocked and appalled and disgusted to go into my steak and shake today on a Sunday evening at after 8 o'clock because the parking lot was full of trash & the front area was covered in trash... the bushes even have trash in them and to walk inside the restaurant there is even trash all over the floor especially in front of the kitchen window. It's the first thing you see when you walk in: my entire line of sight was full of trash on the ground it's disgusting! And the servers are standing there in front of the window waiting for things and are too damn lazy to reach down and pick up the trash. I've watched them all walk by or just stay in there over at doing nothing when all I have to do is reach 10 and pick up their damn mess. I ran restaurants for years and yes this is fast food but none of the other fast food restaurants like Zaxby's next-door has trash in their parking lot or in their bushes that I can see. This is bad management. And it Would appear staff Just does not take very much pride in anything they do. I hope they don't keep their homes this way.
Did I not love their jalapeƱo crunch burger and hotdogs they would not get three stars... Really trashy filthy and I'm watching servers or staff be on their phone sending texts in the beverage area instead of picking up all that garbage under their feet!