If you are a merchant don't go to this bank. Their 'policy' is to take whoever walks in first. My question is, Why even have a merchant line at all if you are going to treat everyone the same? However, it is a convenience we as business accounts pay for many times over. It may not sound like a big problem but when you go to the bank every day for your job and people who walk in after you are getting seen before you it makes your head spin. And that happens because not all the tellers ask who was there first.