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  • Very disappointed with the customer service and quality of the frames. My daughter picked out new frames and lenses and we were told they would be done in about three hours. We decided to come back the next day and the frames were completely bent out of whack. We were then asked if these were our frames which we responded no we purchased them at the store yesterday. So they said they would fix them and call us in two days. We received a call that they were good to go and we went this weekend to pick them up. Guess what? No one even touched the frames and they were still bent. They adjusted all they could and decided that new frames needed to be used. Best part is that they were not in stock and had to be ordered. More waiting for us. I feel some sort of compensation is due for our wasted time and inconvenience. The person at the store did not feel the same way. I will not be coming back here again.
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