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| - Location: Located in a somewhat older part of town.
Service: Extremely poor and snippy check out service from front desk staff. Initially refused to give us a room receipt, saying that it was not possible because we booked the room on an third party website, which we didn't. Then refused to tell us more about La Quinta Returns program--even though the promotional materials in the room refer you to the front desk staff. Looks like the front desk staff needs to be reading the stuff they put into their rooms. In short, we were made to feel like we were somehow inconveniencing this person with these "requests."
Room: Carpet in room was dirty. Room reeked of cigarette smoke, even though it was supposed to be a non-smoking room. Many of the fixtures in the room were broken (e.g., bathroom handles, floor tiles, phone, air conditioning panel) and the air conditioning controls did not work. Rooms were not very soundproofed.
Food: Breakfast, while free, was more mediocre than from other comparable and competing hotel brands.
Overall: While we usually have good experiences with this hotel brand throughout the country, this was without question, absolutely the worst La Quinta we've ever stayed in.
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